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Whether you have a question about patio furniture, pergolas, grills, or an existing order, our team is ready to assist.
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Frequently Asked Questions
How long does shipping take?
Orders are processed within 1 to 3 business days, with transit times of 5 to 8 business days. Larger items like patio furniture sets and pergolas ship within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking details. You can use the tracking number to follow your shipment from our warehouse to your door.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your outdoor space, please review our Return Policy page for complete details on how to start the process.
Can I exchange an item for a different style or size?
Simply reach out to us by email or phone, and we will walk you through the next steps for swapping your patio furniture, grill, or accessory.
What materials are your patio furniture sets made from?
Our collections feature a range of weather-resistant materials designed for outdoor use, including powder-coated aluminum, all-weather wicker, and UV-resistant fabrics. Each product listing includes specific material details so you can find the right match for your space.
Do your pizza ovens and grills require assembly?
Most of our pizza ovens and BBQ grills arrive with clear assembly instructions for you to set up at home. Product pages note the level of assembly required, and our team can answer any questions you have along the way.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Business Hours
Our Commitment to You
Timely Responses
Owned and operated by Vital Haven Outdoors, our team aims to reply to every inquiry within one business day.
Secure Shopping
Your personal information and payment details are protected with industry-standard encryption at every step.
30-Day Returns
If your purchase is not the right fit for your outdoor space, our return policy makes it simple to start a return.
Free Continental Shipping
Free shipping on most orders within the Continental U.S., with handling in 1 to 3 business days.
